Last updated: 21 Dec 2025

At Ecopsia, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and look after your information when you visit our website, enquire about our retreats, attend our events, or otherwise engage with us.

We aim to keep this clear, calm, and human — just like our work.

1. Who We Are

Ecopsia Ltd
Registered in the United Kingdom
Trading address:
Roundabout Cottage, Roughton, Shropshire, WV15 5HE

If you have any questions about this policy or how your data is handled, you can contact us at:
📧 [insert your preferred contact email]

Ecopsia Ltd is the data controller for the purposes of UK and EU data protection law.

2. The Information We Collect

We only collect personal information that is genuinely necessary to support our work, retreats, and communication with you.

This may include:

Your name
Email address
Phone number
Information you submit through enquiry or contact forms
Booking and attendance details for retreats or workshops
Payment information (processed securely by third-party providers)
Basic technical data such as IP address, browser type, and device information
Marketing and analytics data (where consent has been given)

We do not knowingly collect data from children.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and requests
Manage retreat and workshop bookings
Communicate important information about events you’ve registered for
Process payments securely
Send emails you have opted into (such as updates or newsletters)
Improve our website, services, and user experience
Meet our legal and regulatory obligations

We never sell your data and only share it where necessary to deliver our services.

4. Lawful Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following lawful bases:

Consent – where you have actively opted in (e.g. email marketing)
Contract – where processing is necessary to deliver a service you’ve requested
Legitimate interests – to operate and improve our services responsibly
Legal obligation – where required by law

5. Third-Party Services We Use

We work with trusted third-party platforms to run our business smoothly. These include:

Google Analytics (GA4) – website performance and usage insights
Google Ads – advertising and conversion tracking
GoHighLevel – customer relationship management and email communications
Event Tickets – booking and event management
Stripe – payment processing
PayPal – payment processing

These providers only process your data according to our instructions and their own privacy policies.

6. Cookies & Tracking Technologies

Our website uses cookies to:

Ensure the site functions properly
Understand how visitors use the site
Support marketing and advertising activities

You will see a cookie banner when you visit our site, allowing you to manage your preferences.

We use:

Essential cookies
Analytics cookies
Marketing cookies

You can change or withdraw your consent at any time via your browser or cookie settings.

7. International Data Transfers

While we are based in the UK, some of our service providers store or process data outside the UK or European Economic Area.

Where this happens, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations
EU standard contractual clauses

Your data remains protected wherever it is processed.

8. How Long We Keep Your Data

We only keep personal data for as long as necessary:

Enquiry data is retained for a reasonable period for follow-up
Booking and financial records are retained as required by law
Marketing data is kept until you unsubscribe or withdraw consent

You can ask us to delete your data at any time, subject to legal obligations.

9. Your Rights

Under UK and EU data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at the email address above.

10. Keeping Your Information Safe

We take data security seriously and use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our services. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or requests relating to your personal data, please contact:

📧 paula@ecopsia.com
📍 Ecopsia Ltd, Roundabout Cottage, Roughton, Shropshire, WV15 5HE

Privacy Policy